We offer a 7 day return policy(excluding Final Sale items) for buyers who pay for the return shipping fee and we don't accept damaged model or damaged package items or missing parts items return. Please refer to the following for the return time limit:
-Shipping order: within 7 days after receiving the item (subject to the transport record)
-Pickup Order(location: #110-19181 34A Ave Surrey BC V3Z 0Z7): Within 7 days when ready for pickup (subject to pickup notice). Starting from January 10, 2023, we will keep all "ready for pick up" orders free of charge for 30 days. After 30 days, we will charge 0.5% of the total order amount as a storage fee per day. For orders that have not been picked up for 200 days overdue, the order items will be automatically deducted the storage fee for the 200 days. NOTE: The free 30-day storage period will start on January 10th 2023 for all orders placed before January 10th 2023.
Due to updates in the payment platform policy, we will charge a 4% fee for the online order cancellation and return.
Please contact us before you plan to return any item and we will email you the details.